Suspensions
Different types of suspensions.
When your service on Gilect gets suspended, your websites will redirect to suspendeddomain.org or suspended-website.net.
There are two reasons why you may have been suspended. When you get suspended, you will have received an email telling you why you were suspended.
Suspensions fall into any of these two categories:
Fair Usage Limits
Most likely, you have been suspended for exceeding the daily resource limits allowed. This suspension is only temporary, and your website will be restored the next day.
How to check your usage
You can check your usage in the "Account Statistics" in the CPanel.
A graph will be shown for each different limit. The blue line signifies how much of that resource you have used up, the red line shows the daily limit, and the green line shows your average usage over the last 15 days.
If you go over any of the limits, your service is automatically suspended for one day.
What are the limits?
If you were suspended for any of these reasons, you have gone over your daily allowed limits:
Hits
CPU
Ram
I/O
Entry processes
Why are these limits imposed?
While these limits may seem unfair at first, they are here for a reason. Imposing these limits ensures that a single website cannot overload all of the resources of a server, as this would dramatically reduce availability for other websites on the server.
How to prevent hitting these limits
Reaching the limits a few times is not a problem. However, if you find yourself constantly getting suspended, it could mean that your website might be growing in traffic or is no longer suitable for free hosting.
To mitigate these problems, you can try optimizing your website to use less resources. If you have multiple websites on a single service, you can migrate some websites to other services.
Please note that domains cannot be shared through services. If you have a domain in one service, it cannot be used in another service.
If you are still getting constantly suspended, your best choice would be to upgrade to premium, which has much less strict limits. While Premium isn't free, it's almost free, at just $2.99/month.
Suspended for abuse
If you did not get suspended for any of the above reasons, you were likely suspended for abuse. A reason will be provided in the email you received.
Your website could have been suspended for, but not limited to, a breach of our Terms of Service, or Malware.
There are automatic systems in place that scan for abuse or malware. If you believe that this was a mistake, you can send an appeal to contact[at]gilect.com, where your website will be manually reviewed by a moderator.
If your website is unable to be restored withing 60 days, it will be permanently deleted.
Miscellaneous reasons
If you didn't cross any daily limits, or breach our Terms of Service, you may have been suspended for any of these reasons.
Inactivity
If a service's website(s) do not get at least 5 hits within a month, it is deemed as inactive. You will receive an email letting you know, as well as a chance to reactivate your website. If your website is not reactivated within this time, it will be permenantly deleted.
While this limit might seem unfair, it is to ensure that abandoned websites aren't using up disk space or resources that otherwise could be allocated to another user.
A hit is simply a file request. If someone loads your website, each file requested (pages, images, files, stylesheets) counts as a hit.
Simply visiting your website 1 to 5 times (depends on how many hits your website uses) is enough to deem your service as active.
Inodes or other limits
One inode refers to a file or directory. Each service can have a maximum of 30,000 files. If this limit is crossed, consider deleting files that are no longer in use.
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